How do I care for my new piece of jewelry?
Each piece of jewelry is made up of different materials, and therefore has different care requirements (or none at all!). To find out how to care for the piece you purchased, please see below:
Solid Gold Jewelry: Nothing to do here! Wear these pieces during your daily routine and test out their amazing durability.
Gold Jewelry with Diamonds/Gemstones: Diamonds are forever, no care required. However, to make your pieces sparkle more, rinse your jewelry with water and dish soap.
Jewelry with Pearls: Due to the moist environment in which they’re grown, pearls need moisture to thrive. Store pearls in the pouch you received them in, not an airtight container, and avoid direct contact between the pearls and perfumes or lotion.
How long does it take for my order to arrive?
Each piece is made to order. Because we take special care in making each piece and sourcing sustainable materials, our lead times are approximately 6-8 weeks. Should we have the item you order in stock, we will ship it out ASAP.
I ordered something custom, can I change it?
The custom piece you've chosen cannot be changed as these items are made to order.
Can I cancel my order?
Should you wish to cancel your order, please reach out to us ASAP at email@example.com.
I want to find out more information about a product, who can I reach out to?
Please send any inquiries to firstname.lastname@example.org or call 416.568.2254 and we will be in touch ASAP!
What currency do you charge in?
We charge in the Canadian dollar for all of our orders. Orders placed outside of Canada will be converted to your home currency through your banking provider.
Do your pieces come in gift wrapping?
Every Loveli order is wrapped in our eco-friendly, luxe gift packing. Inside of the wrapping, you'll receive a pouch, which is the best way to store your jewelry for longevity. Should you wish to add a card to your order, please email info@lovelifinejewelry, call 416.568.2264 or send us a DM on Instagram!
Want to collaborate?
Please send all marketing/press/collaboration inquiries to email@example.com and we'll be back in touch soon!