Shipping + Returns
Every LOVELI piece is by incredibly talented jewelers in Toronto and Internationally. Due to the high quality of all of our items, production can take anywhere from 6-8 weeks. If the item you purchased is in stock, it will be shipped right away. Orders are processed Monday-Friday and are shipped immediately once your piece has been completed.
We offer complimentary shipping for shipments within Canada and the US and free shipping on orders over $500 shipping internationally. Duties and taxes for international orders are due upon delivery.
Should you have any issue with your delivery, please contact firstname.lastname@example.org
If for any reason you are not satisfied with your order, we accept returns on non-custom pieces for a full refund within 30 days of receipt. Only unworn merchandise is eligible for exchange or refund. Refunds will be issued to the credit card from which the order was processed.
Custom orders are final sale and will not be refunded. If you would like to adjust your custom order, it may be exchanged for store credit up to 14 days after receipt. Any changes to a size or style after receipt will be subject to additional charges.
Please email email@example.com if you need assistance.